Production will start after Pre-order period ends. Please follow our Twitter for updates on estimated shipping time.
✦ For instock item:
• We will ship out orders once every 2 weeks.
✦ Shipping :
• We are based in Vietnam, and we use VNPost - USPS - Royal Mail for shipping.
• International shipping takes 3 weeks -1 month to arrived. Due to the Covid situation, the shipping time may be longer.
• Currently we cannot ship to Russia, Ukraine or Kazahkstans due to political situation.
• We will do our best to ensure that the goods won't be damaged during transit. However, once they are sent to the courier, we will not be responsible for lost or damaged packages since they're already out of our control.
✦ Replacements and refunds ✦
• We only accept cancellation and full refund within 1 hour of purchase, or in case of duplicate charge by mistake.
• We can resend your order but with additional shipping fee when:
- The package is damaged or lost during transit, due to mistake from the courier.
- The package arrives to the correct address but you're unable to receive it, causing it to return to us.
• Full replacement with free shipping when:
- We sent you the wrong item or was missing any item.
- The item is heavily damaged (not due to shipping) or is missing parts of it.
***For poker decks, at least 5 cards with errors including: heavy damage/scratching on the printing surface, gold edge falling off, size difference.
- No replacement can be offered for common mass printing errors such as slight variation in printed color, light dust/scratches on the item.
- For poker decks - Single card replacement if only 1-2 cards are heavily damaged (however please keep in mind that we cannot guarantee it will be the exact same match)
Please make sure that you understood the risk before placing an order!
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For any other question please contact [email protected] or contact us through the contact page of the website. Thank you!